Last updated March 20, 2026
VoiceCraft (“we,” “us,” or “our”) operates the VoiceCraft platform, a voice AI service that helps businesses manage phone calls, book appointments, and communicate with customers.
This Privacy Policy describes how we collect, use, share, and protect your information when you use our website and services. It applies to all users of the VoiceCraft platform, including business owners who create accounts and the callers who interact with AI-powered voice agents.
We collect the following categories of information:
Name, email address, and password (securely hashed — we never store your password in plain text).
Business name, operating hours, services offered, agent configuration, greeting preferences, and tone settings that you provide when setting up your AI voice agent.
Caller phone numbers, call duration, call outcome (completed, missed, or escalated), call transcripts, and call summaries.
Client names, phone numbers, scheduled appointment times, and the type of service booked.
Phone numbers, names, email addresses, and any notes you add to your contacts. We also track call frequency and last contact date to help you manage your client relationships.
WhatsApp message content and conversation history between your AI agent (or you) and your customers.
Conversations you have with our AI builder tool when setting up or configuring your voice agent.
IP address, browser type, and device information collected automatically when you use our website.
We use your information to:
VoiceCraft uses artificial intelligence to power voice agents, process conversations, and generate agent configurations. Your business information and call conversations are processed by third-party AI providers to deliver these features.
We do not use your data to train AI models. Your information is used solely to provide the service to you.
AI-generated responses and configurations may not always be accurate. You are responsible for reviewing your agent's setup before deploying it to handle live calls.
Inbound calls to your VoiceCraft phone number are handled by an AI voice agent. Call audio is processed in real-time for speech recognition and response generation. Callers interact with an AI assistant, not a human.
Call transcripts and summaries may be stored to provide you with call history and analytics.
You are responsible for complying with applicable call recording and consent laws in your jurisdiction. Some US states require the consent of all parties to a call before it may be recorded or monitored.
We share data with the following providers to operate the service:
| Provider | What They Receive | Purpose |
|---|---|---|
| Anthropic | Business descriptions, builder conversations | AI agent configuration |
| Call conversations, calendar events | Voice AI processing, calendar sync | |
| Microsoft | Calendar events | Calendar sync (Outlook) |
| Deepgram | Call audio streams | Speech recognition |
| ElevenLabs / OpenAI | Text responses | Voice synthesis |
| Twilio / Meta | Phone numbers, messages, appointment details | Phone calls, WhatsApp messaging |
| LiveKit | Call audio streams, room metadata | Real-time voice infrastructure |
| Resend | Email addresses | Transactional emails |
Each provider processes data under their own privacy policies and terms of service.
Account data is retained for as long as your account is active.
Call records, appointments, contacts, and messages are retained to provide you with ongoing service, history, and analytics.
You may request deletion of your data at any time (see Your Rights).
Verification and password reset tokens expire automatically and are deleted after use.
We take reasonable measures to protect your information:
No system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
VoiceCraft is not designed to collect, store, or process Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA).
You must not use VoiceCraft to transmit, store, or process PHI or any information subject to HIPAA.
VoiceCraft does not enter into Business Associate Agreements (BAAs).
The service handles operational business data such as appointment scheduling and call routing — it is not a medical or clinical tool. If you operate in a HIPAA-regulated environment, you are responsible for ensuring your use of VoiceCraft complies with applicable regulations.
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
To exercise these rights, contact us at the email listed in the Contact Us section below.
You have the right to:
Contact us at the email below to exercise these rights. We will respond within 30 days.
VoiceCraft is a business tool and is not directed at individuals under 18. We do not knowingly collect personal information from children.
VoiceCraft is operated from the United States. Your data is processed and stored in the United States.
By using the service, you consent to the transfer and processing of your data in the United States.
We may update this policy from time to time. Material changes will be communicated via email to your registered address.
The “Last updated” date at the top of this page will reflect the most recent revision. Continued use of the service after changes constitutes acceptance.
For privacy questions or to exercise your rights, contact us at: